How to Check Passport Details Online in Pakistan

Checking important documents online has become increasingly simple and convenient. For Pakistanis who have applied for a passport, keeping track of their application status or verifying details has never been easier. Knowing the current status of your passport is essential to ensure timely collection, avoid unnecessary delays, and confirm that all personal information is correct.

With Hamari Web’s guide, you can learn step by step how to check passport details online in Pakistan without any hassle, registration, or fees. By following official channels, you can save time and avoid errors while staying informed throughout the process.

What Passport Details Can Be Checked Online

When people talk about checking passport details online, they usually refer to several key aspects of the application. First, the passport application status, which shows whether the application is under review, printing, dispatched, or ready for collection. Second, the payment status, which confirms if the passport fee has been successfully processed.

Third, the delivery or collection status, letting applicants know if the passport has been shipped or is available for pickup. Fourth, application history, which is useful when renewing a passport or correcting details. Lastly, identity verification, which ensures that the person applying is the legal holder of the CNIC or a legal representative in special cases. These details provide a comprehensive overview of the application process.

Why Check Passport Details Online

Using online methods to check passport status in Pakistan offers several benefits. It is highly convenient as applicants do not need to physically visit a passport office for updates. Online tracking is usually fast, providing near-instant feedback on the status of the application.

It ensures transparency, allowing applicants to see exactly which stage their passport is at. It also reduces costs since using official online portals or SMS services is free or only incurs a standard SMS charge. Additionally, online tracking allows for record-keeping, enabling users to save screenshots or notes for future reference, making it easier to follow up or resolve issues if they arise.

Key Channels for Checking Passport Details

There are several channels provided by the Directorate General of Immigration & Passports (DGIP) to check passport details in Pakistan. The most commonly used methods include the DGIP online portal, SMS service (9988), DGIP e-Services or mobile app, and DGIP helpline or email. Each channel offers distinct advantages depending on your needs and convenience.

For instance, the SMS method is perfect for those without reliable internet access, while the online portal and mobile app provide more detailed updates and additional services, such as payment verification and complaint submission. Understanding each method can help applicants choose the one that best suits their situation.

Checking Passport Status via DGIP Online Portal

The DGIP online portal is one of the most reliable ways to track passport applications. To use this method, open a browser and visit the official DGIP e-Services website. Navigate to the section labeled “Track Passport Application”. Here, applicants need to enter their token number, which is provided at the time of application, and their CNIC number for verification.

Once entered, click the “Track” or “Submit” button to view the status of your application. The portal displays information such as whether the passport is under process, printing, dispatched, or ready for collection. It is recommended to double-check all entered details and use a stable internet connection to ensure accurate results.

Tips for using the portal effectively: Make sure your browser is updated to avoid compatibility issues. Enter your token number and CNIC correctly to prevent errors. If no information appears, wait a few hours and retry, as the system sometimes takes time to sync. You can also take screenshots of your status for future reference.

Checking Passport Status via SMS

For applicants who prefer mobile updates or have limited internet access, the DGIP SMS service is an effective option. To use this service, type your 11-digit token number in a message and send it to 9988, which is the official DGIP number for passport tracking. Within moments, you will receive a reply containing the status of your passport. Typical updates include messages like “Under Process,” “Printing in Progress,” or “Ready for Collection.” This method is quick and convenient, but standard SMS charges may apply. Ensure you use the same mobile number that was registered during the application to avoid verification issues.

Important tips: If you do not receive a reply, verify that the token number is correct, and wait a few minutes before trying again. If repeated attempts fail, switch to the online portal for verification. This method is especially useful for overseas Pakistanis who may not have direct access to local offices.

Using DGIP e-Services or Mobile App

DGIP also offers an e-Services portal and, in some cases, a mobile app to facilitate passport tracking. The e-Services portal allows applicants to track the status, make payments, update application types, or submit complaints. Some applications, like urgent or fast-track passports, can be upgraded through the portal. If a mobile app is available, it may provide real-time notifications and easier access to passport-related services. Using the e-Services portal or app adds an extra layer of security since data is managed by DGIP directly, and it can save considerable time, especially for overseas users who cannot visit local offices.

Contacting DGIP Helpline and Email

If online tracking or SMS does not yield results, contacting DGIP directly is a reliable option. Pakistan-based applicants can call 051-111-344-777, while international users can dial +92-51-111-344-777. For email inquiries, general questions can be sent to [email protected], while online passport-related issues can be addressed to [email protected]. Applicants experiencing delays, discrepancies, or technical issues can provide their token number, CNIC, and payment proof for assistance. This ensures that the concerned department can respond accurately and efficiently.

Understanding Common Status Messages

When tracking a passport, you may encounter several common status messages. “Under Process” means your application is being reviewed, while “Printing in Progress” indicates the passport has passed initial checks and is being printed. “Dispatched to Office” shows that the passport has been sent to a regional office or delivery center. “Ready for Collection” indicates that the passport is available for pickup. Other messages, such as “Additional Verification Required”, may appear if extra checks are needed. Understanding these messages helps applicants interpret the current stage of their passport application accurately.

Practical Tips for Checking Passport Details

When using online or SMS methods to check your passport details, always use official sources like DGIP portals or the 9988 SMS service. Keep your token number safe, as sharing it publicly could lead to misuse. Ensure that your mobile number matches the one provided during application if using SMS tracking.

Be patient, as system updates may take time, and always verify that your passport fee has been successfully paid. Keeping documentation such as receipts, screenshots, or SMS replies can be extremely helpful if you need to escalate issues with DGIP later. These practices ensure a smooth, secure, and reliable tracking process.

Common Issues and Solutions

Applicants sometimes encounter problems while checking their passport status. No SMS reply can often be resolved by verifying the token number and retrying. If the portal shows “No Record Found”, double-check the CNIC and token number or wait a day for system updates. Applications stuck on “Under Process” may require a direct inquiry with DGIP if delays persist.

If the fee has been paid but the status is not updated, proof of payment should be provided when contacting DGIP. Finally, if a passport is ready for collection but not delivered, visiting the passport office or contacting DGIP directly is recommended. Being aware of these potential issues allows applicants to act promptly and effectively.

Security and Privacy Considerations

Protecting personal information is crucial when tracking passport applications online. Only use official DGIP platforms to check status and avoid sharing token numbers or CNICs on public forums. Be wary of third-party websites that claim to provide updates, as these may be scams. Ensure your device is secure, avoid using public Wi-Fi for sensitive data, and save screenshots or records locally rather than on shared devices. Following these precautions will help maintain confidentiality and prevent unauthorized access to your personal information.

Step-By-Step Example

To illustrate the process, let’s consider a hypothetical applicant, Ayesha from Lahore. She applies for a normal passport, receives a receipt with her token number, and pays the fee online. A few days later, she tracks her passport status via SMS and the DGIP portal. The messages show “Under Process” followed by “Printing in Progress”, and finally “Ready for Collection”.

She then visits the passport office with her receipt to collect the passport. This example demonstrates how SMS and portal tracking work together and how applicants can remain informed throughout the process.

Tips for Overseas Pakistanis

Overseas Pakistanis can also benefit from these tracking methods. Using the DGIP portal allows applicants abroad to monitor their application status without visiting Pakistan. Ensure that the mobile number registered during the application is valid, as SMS tracking may not work otherwise. Keep email records of your application and payment receipts, as these will help in case of issues.

Patience is essential since international delivery may take longer due to courier services. By following the official channels, overseas applicants can manage the process efficiently.